JR
Jamie RiveraMember · Sunrise Dental PPO · (305) 555-0117
😊📎🗓️ ✨ Suggest reply

Members & contacts

Every caller, automatically enriched with plan and group data from your connected systems.

NameGroup / employerPlanLast touchStatus
JRJamie RiveraCorniche HealthSunrise Dental PPOToday 9:13aResolved
MOMarcus OyelaranAlder & Vine HRCoral HDHP + HSAToday 8:41aOpen
TBTessa BrandtPetal InsuranceVista Vision PlusYest 4:02pResolved
HKHiro KatoCobalt People Co.Summit PPO 500Yest 1:15pMeera handling
ADAlicia DumontBrightpath BenefitsCoral HDHP + HSAJun 30Resolved
RSRay SandovalHarborview GroupSunrise Dental PPOJun 30Open

Meera AI agent

Your always-on teammate. Configure what Meera answers, when she picks up, and when she hands off to a human.

Capabilities

Choose what Meera is allowed to handle end-to-end on calls and texts.

Answer plan & coverage questionsDeductibles, copays, network status, effective dates
Process qualifying life eventsBirths, marriages, address changes — filed instantly
Book enrollment appointmentsSyncs with team calendars and sends confirmations
Check claim statusReads live status from connected carriers
Collect paymentsPremium payments by phone with secure capture
Escalate on emotionHands off instantly when a caller is frustrated or distressed

Voice & persona

How Meera sounds on the line.

VoiceAva · warm, unhurried
Greeting"Thanks for calling — this is Meera."
LanguagesEnglish, Spanish, Creole
WarmConciseFormalPlayful

Coverage hours

When Meera answers instead of ringing the team.

After hours & weekendsMon–Fri 6pm–8am, Sat–Sun all day
Overflow (3+ rings)Picks up if no teammate answers
Always answer firstMeera greets every call, transfers on request

Analytics

Last 7 days across all numbers · Member Support workspace

Calls answered
1,284
▲ 12% vs last week
Answer rate
99.2%
▲ 0.6 pts
Avg. time to answer
1.4s
▼ 0.3s faster
Resolved by Meera AI
71%
▲ 5 pts

Call volume by day TeamMeera AI

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Top call reasons

Coverage checks
412
Claim status
301
Life events
218
ID cards
156
Billing
117

Resolution by channel

Meera AI · calls
71%
Meera AI · texts
64%
Team · calls
97%
Team · texts
92%

Settings

Workspace · Member Support · meeracalls.com

Numbers

Numbers connected to this workspace.

(954) 555-MEERAMain · shared with 6
(833) 555-0102Toll-free · enrollment
(305) 555-0184Dana · direct

Connected apps

Where Meera syncs conversations and tasks.

HubSpotCalls & texts logged to contact timeline
EaseEnrollment changes filed automatically
SlackSummaries posted to #member-support
ZapierTrigger any workflow from call outcomes